General Information

Hours of Operation

All pickups and returns must be made at our facility between the hours of 8:00 a.m. to 5 p.m. Monday through Friday. Please call to inquire about orders outside the specific pickup hours.


Round-trip transportation is to be arranged and paid for by the client. Drops range in width. If you’re unsure about the correct vehicle size for your order, please check with our office and someone will be happy to help.


The client accepts full financial responsibility for any loss, damage or alterations made to a drop while it is out of Drop Shop Digital Studios, facility warehouse.

Returns and Exchanges

A restocking fee based upon 25% of the rental will be charged if an order is canceled and returned to our facility’s on the same day it has been picked up. If the drop is canceled and returned the following day then a restocking fee based upon 50% of the rental will be charged. Exchanges may be made on the same day the order is picked up at no additional charge unless the drop that is being exchanged is of greater value than the one being returned.

For inquires regarding orders outside the specified pickup hours please call.